Thank you for purchasing my products at jacobscandles.com operated by me, Jacob Holstead. I offer a full money-back guarantee for all purchases made on my website. If you are not satisfied with the product that you have purchased from me, you can receive your money back given that the candles are be unused and have not been burned yet. Otherwise, the return will not be accepted. You are eligible for a full reimbursement within 14 calendar days of your purchase. Buyer pays the return shipping, or the items can be dropped off at 3805 N Francisco Ave, Chicago, IL 60618. After the 14-day period you will no longer be eligible for a return and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact me.